Terms of Service
Effective date: August 9, 2026
These Terms of Service govern use of coconutproductphotography.com and general interactions with Coconut Product Photography, operated by Coconut Studio. By using the website or submitting a project request, you agree to these Terms. A written proposal, estimate, statement of work, invoice, license, or other project agreement may add to or change these Terms for a specific project. If there is a conflict, the signed or accepted project agreement controls for that project.
1. Website purpose
The website provides information about photography services, portfolio work, pricing guidance, articles, contact methods, and a path to request a project. It is not an online store, instant booking service, customer account system, or guarantee that Coconut will accept a project.
Content is provided for general information and may be updated. Starting prices, examples, availability, and estimated timing are not binding until included in a written project agreement.
2. Project requests and estimates
A project request should provide accurate contact information and enough detail to evaluate the work, including products, variants, views, references, intended channels, delivery specifications, schedule, logistics, and special handling.
Coconut may accept, decline, pause, or request changes to a project at its discretion. An estimate may expire on the date stated in the estimate. Production time is not reserved until the required agreement and payment conditions are complete.
Changes to products, quantities, shot lists, creative direction, preparation, retouching, output, schedule, shipping, or approval requirements may require a revised estimate and schedule.
3. Client responsibilities
The client is responsible for:
- providing accurate project, product, and contact information;
- identifying the authorized reviewer and approver;
- supplying complete products in photographable condition;
- disclosing fragile, valuable, hazardous, perishable, regulated, confidential, or unusual items;
- providing lawful references, logos, trademarks, copy, claims, and other materials;
- confirming marketplace, advertising, labeling, and regulatory requirements;
- reviewing proofs and responding within the agreed time;
- paying invoices according to their terms; and
- providing shipping, insurance, pickup, and return instructions.
The client represents that it has the right to provide all products, brands, artwork, text, reference materials, and instructions supplied to Coconut.
4. Product condition, preparation, and handling
Products should arrive complete, clean, functional, and ready for the agreed work unless preparation is included in the estimate. Coconut may perform routine handling and preparation reasonably required for the session. Assembly, repair, cleaning, steaming, pinning, food preparation, prop sourcing, label changes, special supports, and other labor are included only when stated in writing.
Photography may reveal dust, scratches, wrinkles, manufacturing variation, color variation, packaging damage, fingerprints, labels, seams, reflections, and other physical characteristics. The client should identify defects or features that require special treatment before production.
Coconut will use reasonable care, but ordinary handling, mounting, styling, shipping, heat, light, adhesives, supports, food contact, rotation, or other production methods can carry risk. The client must disclose special handling requirements in advance.
5. Shipping, drop-off, return, and unclaimed products
Do not ship or deliver products until Coconut confirms receiving instructions. Unless the project agreement says otherwise, the client is responsible for inbound shipping, suitable packaging, insurance, customs, duties, and a prepaid return label.
Coconut is not responsible for carrier delay, loss, theft, customs action, or damage outside its possession. Risk and responsibility for shipping remain with the client and carrier to the extent permitted by law.
Local drop-off and pickup are by arrangement. Coconut does not guarantee storage beyond the period stated in the project agreement. If the client does not provide a return plan or collect products after reasonable notice, Coconut may charge storage, return the products at the client's expense, or donate, recycle, or dispose of them as permitted by the agreement and law.
6. Scheduling, delay, cancellation, and rescheduling
The proposal may include a production window, client response deadlines, cancellation terms, rescheduling terms, and fees for reserved time or purchased materials. A schedule may change because of shipping, incomplete products, missing information, client delay, equipment failure, illness, emergency, unsafe conditions, service-provider disruption, or other events outside reasonable control.
Coconut will communicate material changes and make reasonable efforts to reschedule. Rush work is accepted only in writing and may involve additional fees.
7. Creative direction and substitutions
The project brief, shot list, references, and written approvals guide production. References describe direction but do not guarantee an exact copy of another photograph, set, lighting condition, color, material, or result.
Coconut may make reasonable technical and creative decisions needed to complete the work. If a specified prop, surface, stock asset, location, or other input is unavailable, Coconut may propose a reasonable substitute or revised scope.
8. Proofs, feedback, revisions, and reshoots
Proofs are for review and may be watermarked, reduced in size, color-managed for preview, or otherwise protected. Proofs are not final licensed deliverables unless the project agreement says otherwise.
The client must review proofs against the approved brief and provide clear, consolidated feedback through the agreed channel. The proposal controls the number of revision rounds and what is included.
A revision adjusts work within the approved direction. A reshoot or added scope may include a new angle, product, colorway, setup, scene, crop plan, creative direction, claim, product condition, or instruction that was not in the approved brief. Added scope may change price and schedule.
Approval may be recorded through Lenso, email, or another written method. Once approved, later changes may be treated as a new request.
9. Delivery and acceptance
Final files are delivered in the formats, dimensions, color profile, naming convention, and method stated in the project agreement. Appearance can vary across screens, browsers, printers, materials, and unmanaged color environments.
The client should download and inspect final files promptly. Any claim that a delivered file does not match the approved scope must be reported within the review period stated in the project agreement, or within 10 calendar days if no period is stated. This does not limit rights that cannot lawfully be waived.
Coconut may archive project files for a period of time but does not promise permanent storage. The client is responsible for downloading, verifying, backing up, and managing final deliverables.
10. Fees, invoices, taxes, and refunds
The client must pay the fees, deposits, expenses, taxes, and other amounts stated in the proposal or invoice. Late payment may pause production, approval, release, licensing, or delivery to the extent stated in the agreement and permitted by law.
When invoicing is enabled through Lenso, Stripe processes payment on a Stripe-hosted page. Coconut does not guarantee that every payment method will be available. Lenso does not determine Coconut's tax obligations, and manual tax settings do not replace accounting or legal review.
Deposits, cancellation charges, purchased materials, completed work, reserved production time, licenses, and third-party costs may be nonrefundable when stated in the project agreement. Any approved refund will be handled according to the agreement and the payment provider's processing rules.
11. Copyright and client license
Unless a written agreement says otherwise, Coconut owns the copyright in photographs, video, proofs, raw files, working files, setups, and other creative materials it produces.
After full payment and satisfaction of any release conditions, Coconut grants the client the nonexclusive commercial license described in the project agreement for the approved final deliverables. The license may identify permitted media, territory, duration, brand, campaign, product, client entities, modification rights, sublicensing, exclusivity, or other limits.
The client may not sell, license, transfer, distribute, or provide the deliverables as stock content or standalone creative assets to an unrelated third party unless the license permits it. Routine cropping, resizing, layout, text overlay, and channel adaptation are allowed when consistent with the license and do not misrepresent the work or violate law.
Raw camera files, layered working files, test frames, unused images, source files, and intermediate versions are not included unless stated in writing. A copyright transfer or exclusive license must be explicit and signed.
12. Client materials and third-party rights
The client retains its rights in products, trademarks, logos, copy, packaging, and materials it supplies. The client grants Coconut a limited permission to possess, reproduce, adapt, and use those materials as needed to evaluate, produce, deliver, and document the project.
The client is responsible for the legality and accuracy of product claims, labels, instructions, trademarks, copyrighted materials, likenesses, releases, and marketplace submissions supplied or approved by the client.
13. Portfolio use and confidentiality
Unless the parties agree otherwise in writing before production, Coconut may display approved final deliverables and identify the general type of project in its portfolio, website, social channels, award submissions, and promotional materials.
A client may request an embargo, confidentiality obligation, nondisclosure agreement, or portfolio opt-out. Restricted information, unreleased products, launch dates, and special security requirements must be identified before they are shared or shipped.
14. Third-party services
The website and project workflow may use or link to third-party services, including Lenso, Stripe, Sanity, Google, hosting providers, shipping carriers, and social or marketplace platforms. Their availability, security, processing, rules, fees, and content are governed by their own terms.
Coconut is not responsible for a third party's outage, policy change, account action, marketplace decision, viewer compatibility, or use of information, except to the extent responsibility cannot lawfully be excluded.
15. Website content and acceptable use
The website design, text, portfolio presentation, logos, graphics, and code are owned by Coconut or used with permission and are protected by applicable law. You may view and link to public pages for ordinary lawful purposes. You may not, without permission:
- copy or republish substantial website content or portfolio images;
- remove watermarks, notices, or attribution;
- scrape the site at a rate that disrupts service;
- attempt unauthorized access or security testing;
- upload malicious code or interfere with operation;
- impersonate another person or submit fraudulent requests;
- use the site to violate privacy, intellectual-property, consumer-protection, or other laws; or
- use Coconut's name, work, or branding to imply an endorsement or relationship that does not exist.
Search-engine crawling that follows published technical controls is permitted.
16. Disclaimers
The website and general information are provided on an as-available basis. To the maximum extent permitted by law, Coconut disclaims warranties that the website will be uninterrupted, error-free, secure, or suitable for a particular purpose.
Photography and creative services are subjective and depend on the agreed scope, products, references, conditions, client cooperation, and technical constraints. Coconut does not guarantee sales, conversion rates, rankings, marketplace approval, advertising performance, or a particular business result.
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
17. Limitation of liability
To the maximum extent permitted by law, Coconut will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, business opportunity, goodwill, marketplace access, or replacement products arising from the website or a project.
Except for liability that cannot be limited by law, Coconut's total liability arising from a specific project will not exceed the amount actually paid to Coconut for the part of the project giving rise to the claim. Project agreements may contain different or more specific limitations.
18. Indemnity
To the extent permitted by law, the client agrees to defend, indemnify, and hold Coconut and its personnel harmless from third-party claims, losses, liabilities, and reasonable costs arising from client-supplied products, claims, instructions, materials, rights violations, unlawful use of deliverables, or breach of the project agreement or these Terms.
This section does not require indemnification for Coconut's own conduct to the extent such a requirement is prohibited by law.
19. Events outside reasonable control
Neither party is responsible for delay or failure caused by events outside reasonable control, including natural disaster, severe weather, fire, utility or Internet failure, carrier interruption, labor disruption, public-health event, government action, civil disorder, war, terrorism, service-provider outage, or serious equipment failure. The affected party will make reasonable efforts to communicate and resume performance.
20. Suspension and termination
Coconut may suspend website access, project activity, delivery, or licensing for nonpayment, unlawful conduct, security risk, abusive behavior, unsafe conditions, infringement concerns, or material breach, subject to the project agreement and applicable law.
Termination does not erase payment obligations, accrued rights, licenses already conditioned on payment, confidentiality duties, intellectual-property rights, dispute provisions, or other terms that should reasonably survive.
21. Governing law and venue
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any court proceeding that is not subject to another written dispute agreement will be brought in a state or federal court with jurisdiction in Snohomish County, Washington, and the parties consent to that venue, except where consumer law requires otherwise.
22. Severability and waiver
If part of these Terms is found unenforceable, the remaining terms remain in effect and the unenforceable part will be interpreted as closely as lawfully possible to its intended purpose. A failure to enforce a term is not a waiver of the right to enforce it later.
23. Changes to these Terms
Coconut may update these Terms for future website use or projects. The effective date at the top will be updated. A material change will not retroactively alter an accepted project agreement unless the parties agree in writing or the change is required by law.
24. Contact
Questions about these Terms may be sent to:
Coconut Product Photography
Operated by Coconut Studio
Lynnwood, Washington, United States
Email: sepideh@coconutstudiowa.com
Phone: (425) 245-4645