Frequently Asked Questions

FAQ 1 – How does the imaging process work?

To place an order, please contact us first to set the terms of work. Then send us your product to be photographed. Also, if you have any comments on how to take the images (according to the background, Angel, etc.), please let us know. After we received your products, we unpack and prepare them for the shoot. Then we take some sample images and show you to make sure you are satisfied with them. After your approval, we take the rest of images.When the images are ready, we will send you images of your products in a private gallery. You can select as many images as you like. We will also re-shoot the products which you think are not 100% satisfying to you.

We use PayPal and Stripe as our payment gateways. They are reliable and very safe for users and sellers. After checkout, you can download your high-quality photos.

At the end of the process, we re-pack your products and deliver them to the post agent. The shipping cost will be added to the customer’s invoice.

Step 1
Contact us
Step 2
Send us your products
Step 3
We photograph your products
Step 4
Review & Approval
Step 5
Payment & Downnload
Step 6
We ship back your products
FAQ 2 – What are our payment options?

 

FAQ 2 – What are our payment options?

We use “PayPal” and "Stripe" payment gateways. These are the two most popular safe ways to make purchases online. PayPal accepts PayPal, bank accounts, debit cards and common credit cards (Visa, MasterCard, American Express and Discover). Stripe also accepts different credit cards.

payment gateways - PayPal and Stripe - CoconutStudioWA
FAQ 3 – Is the payment process “secure”?

Absolutely! We DO NOT collect any payment or credit card data. You give your data directly to PayPal or Stripe that are 100% safe and secure. Please visit our Privacy Policy to learn more about it.

FAQ 4 – How long does the shooting process take?

Normally, it takes 5-7 business days for us to turn around your photos from the time we receive your products. If you need your photos in 3 business days, you can use our Rush Delivery service for an additional fee. Please check out our Pricing page to learn more about this service.

FAQ 5 – In what format will you deliver the images?

Photos are in JPEG format and 3000 x 3000 resolution @ 300dpi. And if you want, we can also send you images in “.rtf” format. Our images are all in high quality (300 dpi) resolution, and you can also download lower-quality images for use on your website.

FAQ 6 – Who owns the final photos?

Coconut Product Photography is the owner of photos, but we offer unlimited usage rights to our customers. It means that you can have a very high-quality version of your photo which can be used as much as you want for Website/Print/Advertisement/Social Media for an unlimited amount of time.

Learn more about our product photography process